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Return Policy

We make returning or exchanging your item a headache-free process.  If your item doesn’t fit, if you simply don’t like it, if you want a different color, please use http://www.slowfash.com/return-request-simple.html to return the product for a refund or exchange.

After receiving your return request, we will arrange a pickup for your item. We require this to be done with our own courier accounts to make sure the return process is completed properly. Trust us, this is cheaper than using a courier of your choosing without the benefit of our rates/discounts.

  1. Step 1: We will prepare shipping documents (Airway bill and Commercial Invoice) and email them to you. Please print them out and sign where necessary on them.
  2. Step 2: Call Fedex and request for a pick-up (Find your FedEx Locations from the URL below) http://www.fedex.com/locate
  3. Step 3: A Fedex driver will come to pick-up the item. Please hand him the return package as well as the shipping documents (Airway bill x 1 copy and Commercial Invoice x 3 copies). If you don’t have a bag to put the item in, please ask FedEx to bring one for you when you schedule the pickup.
  4. Step 4: Once the returned product reaches us, we will inspect its condition (see conditions below), and if everything is in order, we will make a refund via the payment method you used or store credit, as applicable. 

Please note that we do not operate during weekends and holidays in Japan.  As such, it may take a few days before you receive the return shipping documents.


Return conditions:


-The item must be unworn, unsoaked/unwashed and still have tags on it. Hemmed products or customized products cannot be returned even in brand new condition. Pre-orders may only be returned for store credit.


-The item must be in the original packaging.


-Return request must be made within 7 days after receiving the product.


-Return request needs to be purchased per each item and one return request cannot contain multiple items. This is because the shipping cost is calculated per average weight of one product.


For any questions, please send an email to [email protected] with your full name and the order number.